Privacy Policy

Clive Colonial Cottages has adopted, January 2019, this Privacy Policy to ensure that we handle personal information in accordance with the Privacy Act 1993. We value your privacy and take every step to ensure that your information remains confidential.

We may update this Privacy Policy from time to time. 

The most current version will always be located on our website.


Personal Information

We will only collect personal information that is necessary to deliver the best possible service to you.

We collect, hold and use personal information from our guests, collected via our online Booking and Enquiry forms.  The information may include your name, address, contact number(s), email address, credit card details (collected via the secure network of Payment Express), information about any preferences you tell us about, and a record of any queries or comments you have made.


Why we collect personal information

Wherever possible, Clive Colonial Cottages collects this information directly from you.  We use it for the following purposes:

  • to contact you directly about a booking or enquiry
  • to pencil in or confirm a booking at the Cottages
  • to inform you of our services/information relating to your booking
  • to process deposits or payment of services
  • to conduct consumer research
  • to gather data in relation to Statistic NZ Accommodation Survey
  • We may periodically send promotional emails with special offers or information which we think you may find interesting using the email address which you have provided.



We are committed to ensuring that your information is secure.  This includes physical security, computer and network security, communications security and personnel security.  We store all the personal information you provide on our secure (password and firewall protected) servers and application.

You can request an update or correction of the personal information we hold about you by emailing us directly.  

In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.



Clive Colonial Cottages does not sell, rent or otherwise make available any personal information to third parties.  


Links to other Websites

Our website contains links to other websites of interest.  Once you have used a link to leave our site, you should note that we do not have any control over that other website.  Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.  You should exercise caution and look at the privacy statement applicable to the website in question.



By using our website and systems you consent to our privacy policy.


Access and correction of details

You can access personal information we hold on you by contacting us directly by phone, mail or email.  If the information held is inaccurate, incomplete or not up to date you may request Clive Colonial Cottages to correct the information.  If you are concerned about a possible interference with your privacy, please contact us at:

Clive Colonial Cottages

Address:  198 School Road, Clive, Hastings 4102, Hawkes Bay

Phone:  +64 6 870 1018

Email:  [email protected]